Frequently Asked Questions
Shipping & Delivery
Standard delivery costs HKD $45, free delivery on orders over HKD $450. For delivery locations please see “Where do you deliver?”
In most cases, we will dispatch your order from our warehouse within one working day.
Please note: Delivery times can vary depending on where you live and deliveries to outer islands or remote locations can sometimes take a little longer. No delivery services will be provided during public holidays and days with typhoon no. 8.
We deliver everywhere in Hong Kong.
Please note: Delivery times can vary depending on where you live and deliveries to outer islands or remote locations can sometimes take a little longer.
No, currently we only ship within Hong Kong.
We offer untracked delivery.
Our delivery partner will get in touch with you. Depending on the courier, your delivery may be rescheduled to the next working day or you will receive a call/SMS from our courier partner for a rearrangement.
We use SF Express.
We don’t offer SF locker pickup at the moment.
Our aim is to process and pack your order as soon as possible, to get it on its way to you.m
If your order has been picked and packed in our warehouse then unfortunately, we will not be able to amend the address. We allow changes as long as we have not processed your order. If you wish to amend the address, contact us via email at email@example.com with your order number and details and we will try and take action for you.
Unfortunately, we don’t offer specific time slots for our deliveries at this time. However, once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.
Yes, you can put in their address in the shipping address option in the checkout.
At the moment not yet but we are working on it.
Please check your spam folder.
If you still couldn’t find it in your spam folder, please email us at firstname.lastname@example.org and we are happy to help you!
If you’ve paid for your order already, you won’t be able to cancel your order.
We apologize if there has been an error with your order and you have received an incorrect item. Please get in touch with us through email at email@example.com, please put in your order number and personal details for us to check.
Payments can be made securely online with the options below.
We will charge you in HKD.
You need to enter the code exactly as it was given to you and without any spaces. Please enter or copy and paste the code in the checkout and the discount will be applied to the eligible items in your cart.
There might be several reasons why the promo code doesn’t work:
● The promo code has expired.
● You can only use one promo code per order.
● Promo codes cannot be used for gift vouchers or for any delivery charges.
There may be several reasons why the payment for an order has failed. Reach out to us at firstname.lastname@example.org and let us help you.
Please check your spam folder.
If you’ve checked and still not received the confirmation, please get in touch with us at email@example.com.
Yes, we do accept returns in respect to the following conditions:
● Return is only applicable to purchases made online via the Tasty Grapes website, you will need to send us your order confirmation as proof of purchase.
● The package must be in its original packaging and unopened. Otherwise, the item will be considered unfit for return and will not be accepted.
● Return or exchange request is made within 14 days of receipt.
To request a return, please get in touch with us through email at firstname.lastname@example.org, we need the information below to obtain a return.
● Order number
● Product name and quantity which need to be returned
● Reason for returned
If a request is being accepted, our customer service will reach out to you for further return procedures.
Items sent back to us without first requesting a return will not be accepted.
Please contact us at email@example.com with descriptions and photos of the defect as well as your order number. We will arrange an exchange as soon as possible. We will only offer an exchange if the box is unopened.
Tasty Grapes will only reimburse the cost of the products and not any return postage or original shipping fees.
We currently don’t have any physical stores under our brand name.
All invoices will be sent through email. Invoice will not be included in the delivery.
To ensure the quality of the wine we advise our customers to consume the wine within 24 months.